Terms & Conditions

By using Talisa Jewellery brand products and products distributed by Talisa US, LLC (“Company”) through its Website (collectively "Products"), services or Websites ("Services"), you agree to the following terms and conditions, and any policies, guidelines or amendments thereto that may be implemented from time to time, including but not limited to Program Policies and Legal Notices (collectively, the "Terms"). We may update the Terms in the future, and you will be able to find the most current version of this agreement at https://www.talisa.ca/terms-conditions/.

USE OF PRODUCTS AND SERVICES

Talisa US, LLC ("Company") offers Products and Services to you. In order to access and/or purchase certain Products and/or Services, you may be required to provide current, accurate identification, contact, and other information as part of the registration and purchase process and/or continued use of Company Services. Company will not be liable to you for any direct, indirect, consequential, special or other damage resulting from the transmission from the Company Website to your computer systems of viruses, worms, Trojan horses or other destructive items, however caused, such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a program or any data howsoever stored whether saved on a computer system or otherwise.

APPROPRIATE CONDUCT

You agree to use the Company Services, including but not limited to online purchases, online chat help or other forums, posting of any Content, and access and use any Links on Company's Website, only for purposes that are legal, proper and in accordance with the Terms and any applicable policies or guidelines. You agree that you will not engage in any activity that interferes with or disrupts the Company Services or other business operations. If the Company determines that you have misused any of the Company Services, the Company reserves the right to immediately block your access to its Services. If your misuse is against local, state or federal law, the Company may also report you to the appropriate police agency. Please refer to the Company's Privacy Policy for information on the Company's procedure regarding disclosure of private information in relation to violations of the law by users of the Company Products and Services or Links. To report any activity or Content that may violate the Terms, please email us at support@talisa.com. In addition to this Agreement, your use of some specific Company Products and Services are governed by the policies or guidelines specific to those Products and/or Services and which are specifically incorporated into this agreement.

COMPANY PRIVACY POLICY

For information about our data protection practices, please see our Privacy Policy at https://www.talisa.ca/privacy-policy/, which is incorporated by reference into this Agreement. By using Company Products and/or Services, you acknowledge and agree that Company may access, preserve, and disclose your account information and any Content associated with that account if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce the Terms, including investigation of potential violations hereof, (c) detect, prevent, or otherwise address fraud, security or technical issues (including, without limitation, the filtering of spam), or (d) protect against imminent harm to the rights, property or safety of Company, its users or the public as required or permitted by law. You understand that the technical processing and transmission of Company Services, including your Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks, devices or services.

PROPRIETARY RIGHTS

You acknowledge and agree that the Company Services and any necessary software used in connection with the Company Services ("Software") contains proprietary and confidential information that is protected by applicable intellectual property and other laws and domestic and international treaties. You further acknowledge and agree that content that presented to you through the Company Services or Links is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by the Company or other proper third party rights holders, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on content, the Company Services or Software, in whole or in part except as specifically authorized in a separate written agreement. Except as expressly authorized by the Company you agree not to use, copy, imitate, or incorporate any trademark, service mark, trade dress, company name, or product name in a way that is likely to cause confusion among consumers. You also agree not to remove, obscure, or alter the Company's or any third party's copyright notice, trademarks, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Company Services or Software. Your Rights By submitting Content, namely written information and/or photographs, to Company, you are granting Company permission to make it available to you and members of the public via Company Website. Company is not responsible for loss or damages resulting from transmission of materials through its Website. Company claims no ownership or control over any Content submitted, posted or displayed by you on or through the Company Services. You or a third party licensor, as appropriate, retain all patent, trademark and copyright to any Content you submit, post or display on or through the Company Services and that you are responsible for protecting those rights, as appropriate. You further represent and warrant that you have the full right, power, and authority to use any Content you submit to Company, and that such use is not in violation of applicable copyright or other intellectual property laws. You are solely responsible and liable for any damages resulting from your failure to obtain permission to use any content you submit. Company is not responsible for any copyright or other intellectual property law violations intentionally or inadvertently made by you. By submitting content to Company make available on Company Website, you represent and warrant that you have obtained the necessary permission to submit and use such content for your own personal, non-commercial use. In accordance with the United States' Digital Millennium Copyright Act, it is Company's policy to respond to allegations of infringing work on Company's Website and/or systems, and to terminate your access to the Website and/or systems upon learning of repeat copyright infringements.

POLICIES REGARDING COPYRIGHT AND TRADEMARKS

It is our policy to respond to notices of alleged infringement that comply with the United States' Digital Millennium Copyright Act or other applicable law and to terminating the accounts of repeat infringers. Any use of Company's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features must be in compliance with the Terms and only with express written permission from Company.

PERSONAL NON-COMMERCIAL USE

You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of Company Services, use of Company Services, or access to Company Services except as otherwise expressly provided in the Terms or as specifically authorized in a separate written agreement.

RETURN POLICY

One-Time Purchase Returns: Most items are eligible for return. Non-personalized pieces are eligible for an exchange, store credit, or a full refund within 30 days of delivery. Personalized jewelry, created specifically for you, is eligible for exchange, full store credit, or a refund with a 15% recycling fee deducted. In the case of an error on our part, exchanges, store credits, or refunds are processed without fees.

VIP Members Returns: VIP members, maintaining their status, can exchange, receive store credit, or obtain a full refund within 1 year from the ship date.

Eligibility Criteria for Returns:

To be eligible for a return, the item must be in its original, undamaged condition. We do not accept returns for certain items under any circumstances, including:

Items returned after the period mentioned above.
Items not in their original condition, damaged, missing parts, original tags/labels, or not in their original packaging.
Additionally, please note that international orders may be subject to VAT, import duties, and/or taxes imposed by your country's customs authorities upon the arrival of your package.

We believe in transparent and customer-centric policies to ensure your satisfaction while maintaining the quality and integrity of our products. If you have any questions or require further clarification on our return policy, please feel free to contact our customer support team (support@talisa.com).

For further details regarding our Return Policy, you can refer to the following link: https://www.talisa.com/return-policy.

PRICE ADJUSTMENTS

While the Company constantly endeavors to provide accurate pricing information, pricing or typographical errors may still occur with respect to the Products or Services. The Company reserves the right to modify prices with respect to any such Products or Services without advance notice either prior to or after receipt of an order confirmation. Unintentional errors in advertised prices are not binding on the Company or this Website, and may be modified by the Company at any time and for any reason. In the event that a Product or Service or any other transaction conducted via this Website is listed at an incorrect price due to an error in pricing, the Company shall have the right, at its sole and absolute discretion, to refuse or cancel any orders placed for such Product or Service. In the event that a Product or Service is mispriced, the Company may, at its and absolute discretion, either contact you for instructions or cancel your order and notify you of such cancellation, it being clarified that the Company shall have no further obligations towards you with respect thereto.

SALES, COUPONS AND SPECIAL OFFERS

Company may run sales, promotions and special offers at any time. Coupons given during these sales are subject to the terms and conditions set during the sale. Coupons cannot be combined with other coupons or sales, unless otherwise specified. Company is not responsible for incorrect details or dates of coupons reported on third-party websites. Company has the right to discontinue a coupon or sale at any time. Company also reserves the right to limit the products included on coupons at their discretion.

SHIPPING

All available shipping methods, with stated timelines, can be found in the cart upon checkout. during peak seasons, expedited and rush shipping may not be available.

Standard Shipping can take 2-3 weeks International shipping can take 3-6 weeks and we are not responsible for items held up in customs.
in the rare event your order is lost in transit once shipped, we are not responsible, but will do what we can to help you locate it. if you pay for expedited shipping but your order is stopped in our quality control department, causing it to be late, we will refund your shipping fee. we cannot change the shipping method once an order has been placed.

MODIFICATIONS TO PRODUCTS AND SERVICES

Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, Company Products and/or Services (or any part thereof) with or without notice. You agree that Company shall not be liable to you or to any third party for any modification, suspension or discontinuance of Company Products and/or Services.

INDEMNITY

You agree to hold harmless and indemnify Company, and its subsidiaries, affiliates, officers, agents, employees, advertisers, licensors, suppliers, representatives, and partners, (collectively "Company") from and against any third party claim arising from or in any way related to your use of Company Products and/or Services, violation of the Terms or any other actions connected with use of Company Products and/or Services, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature, including the transaction of payment by third party vendors.

DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

Your use of company products and services is at your sole risk. Company products and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, company expressly disclaim all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.
Company does not warrant that (i) company products and services will meet your requirements, (ii) company products and services will be timely, or error-free, (iii) the results that may be obtained from the use of company products and services will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through company services will meet your expectations.
Any material obtained using company products and services is done at your own discretion and risk and that you will be solely responsible for any damage that results from the use of such material.
No advice or information, whether oral or written, obtained by you from company or through or from company services shall create any warranty not expressly stated in the terms.

Limitation of liability You expressly understand and agree that company shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if company has been advised of the possibility of such damages) resulting from: (i) the use or the inability to use company products and services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, or products or services purchased or obtained or messages received or transactions entered into through or from company services; (iii) statements or conduct of any third party on company products and services; or (iv) any other matter relating to company products and services.

Exclusions and limitations Nothing in this agreement is intended to exclude or limit any condition, warranty, right or liability which may not be lawfully excluded or limited. Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Accordingly, only the above limitations which are lawful in your jurisdiction will apply to you and our liability will be limited to the maximum extent permitted by law.

NO THIRD PARTY BENEFICIARIES

You agree that, except as otherwise expressly provided in the Terms, there shall be no third party beneficiaries to the Terms.

NOTICE

You agree that Company may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on Company Products and Services.

FORCE MAJEURE

The obligations of Company to fulfill the terms of this Agreement will be waived in the event of force majeure (such as, but not limited to, inclement weather, public emergency or calamity, strike, labor disturbance, fire, interruption of transportation, casualty, physical disability, illness, flood, Act of God, or other disturbance or any governmental restriction) prevents normal and usual operation of Company.

GENERAL INFORMATION

Entire Agreement. The Terms (including any policies, guidelines or amendments that may be presented to you from time to time such as Program Policies and Legal Notices) constitute the entire agreement between you and Company and govern your use of Company Products and Services, superseding any prior agreements between you and Company for the use of Company Products and Services. Choice of Law and Forum. The Terms and the relationship between you and Company shall be governed by the laws of the State of NEW YORK without regard to its conflict of law provisions. You and Company agree to submit to the personal and exclusive jurisdiction of the courts located within the City, County and State of New York. Waiver and Severability of Terms. The failure of Company to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. Statute of Limitations. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of Company Product and/or Services or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section headings in the Terms are for convenience only and have no legal or contractual effect.

Except as otherwise provided hereinabove, the Company reserves all rights to amend, modify, change and/or cancel any of the foregoing terms, exchanges and returns policies at such time or times as it may choose to do so in it sole and absolute discretion.

Mobile Message Service Terms and Conditions

The Talisa mobile message service (the "Service") is operated by Talisa US, LLC (“Talisa”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information, promotions, specials, and other marketing offers from Talisa via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to +1 (850) 920-2737 to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Talisa mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (850) 920-2737 or email support@talisa.com.

We may change any short code or telephone number we use to operate the Service at any time. We will notify you in case we do so. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number.

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

If you have any questions regarding privacy, please read our privacy policy: https://www.talisa.com/privacy-policy.

VIP PROGRAM

General

Some of the products and Services available through or in connection with our Websites require you to purchase our VIP Program. We will charge you a fixed monthly price. We reserve the right to change a product’s price or the pricing structure at any time, with appropriate notice to you.

YOU ACKNOWLEDGE AND AGREE THAT EACH MONTHLY PAYMENT AUTOMATICALLY RENEWS UNLESS YOU CANCEL IT.

You hereby authorize us and our merchant provider(s) to charge your credit card, debit card, or other acceptable method of payment in advance for all applicable fees incurred by you or on your behalf in connection with the product or Service you have chosen to purchase. You are solely responsible for all charges, fees, duties, taxes, and assessments arising out of any use of your account by you or anyone else using your account. We reserve the right to terminate any account at any time for any reason. Your payment method will be charged on the 6th day of the following month. To avoid being charged for the next period, you must cancel or skip your subscription before the 6th of the following month. We will continue to bill your Payment Method on a recurring basis until you cancel or skip. Cancellation simply avoids further charges and we do not issue refunds for the remaining month.

Talisa Jewellery reserves the right to add, remove or modify special program benefits at any time, but we will use reasonable efforts to notify you of any material changes. You may always unsubscribe from a special program at any time. Upon your request, store credits accumulated in connection with a Special Program, including the VIP Membership program, which are posted to your account are refundable for a period of 1 year after their posting. Any increases in fees that we introduce will apply to subsequent subscription renewal periods. YOUR CONTINUED PROGRAM SUBSCRIPTION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.

Failure to Comply with VIP Membership Terms. We reserve the right to pursue any amounts you fail to pay in connection with any special program in accordance with these Terms. Termination. We may terminate any of the special programs, or your membership in any of these programs, at any time. If we do so, we will notify you concerning the membership and any benefits accrued in your account in connection with your membership.

If you have created an account, you may cancel or skip your payment from your account located at My Account
You may cancel your VIP Program by Calling us at (646) 846-1810 Monday-Friday, 9am-5pm EST or emailing us at support@talisa.com
If you have any questions you can visit our FAQ page

Shopping Options.

By selecting the VIP membership during checkout, you will be enrolled in a flexible, active membership with many benefits. Members enjoy special discounts on every purchase in addition to exclusive deals and sales, reward points and free shipping and exchanges in the U.S. Benefits of joining the VIP membership are detailed during checkout and can be found in our How it Works section. The following additional terms and conditions apply if you subscribe to our VIP program:

As a VIP Member you must, between 12:00:00 AM EST on the 1st day of every month and 11:59:59 PM EST on the 5th day of every month, either purchase a full-price product on the Talisa Jewellery Services (“Monthly Purchase”) or opt to “skip” the month (together, “Shop or Skip”)
Store Credits. If you neither make a Monthly Purchase nor opt to “skip” the month, on the 6th day of the month in question your credit or debit card on file will be automatically charged $29.95, which will immediately be deposited in your account as store credit issued by Talisa Jewellery. to be used on the Services at any time to purchase any type of product.
Free Store Credits. You may accumulate free store credits as an exclusive bonus for staying in the VIP program. Free store credits do not constitute a part of the store credit accumulated in the course of being automatically charged $29.95 and can expire.
Payment with Store Credits. Store credits may be used to purchase any product offered through the Services. Store credits accumulated from automatic charges never expire. If the balance of store credit in your account is not sufficient to cover the purchase price of an order, you may supplement your store credit using a credit or debit card. International shipping, processing fees, and taxes, if applicable, are additional, and cannot be paid with store credits.
Store credits have no cash value and cannot be redeemed for cash, unless otherwise required by law. Please note that VIP Membership will be billed automatically every month on the 6th day of the month if you have neither Shopped nor Skipped; VIP Members who do not actively monitor their account may accumulate store credits.
VIP Members who opt to “skip” (on or before the 5th day 11:59:59 p.m. EST) are still free to shop any item throughout the month.
1-Year Refund Policy. Store credits posted to a user’s account in accordance with the terms of subparagraph (b)(ii) above are refundable to the user for a period of one year, which period begins at 12:00:00 AM EST on the 6th day of the month in which you are charged (the “1-Year Period”). To request a store credit refund within 30 days, please go to the “My Account” dashboard or contact our Customer Care team. To request a refund of store credit after 30 days but within the 1-Year Period, please contact support@talisa.com; we will be happy to refund you. Store credits after the 1-Year Period are not refundable. Please also refer to our How It Works section, for additional details. Please note that requesting a refund for a store credit for the monthly charge does not affect the status of your VIP Membership. You will continue to be enrolled as a VIP Member.

Talisa Jewellery reserves the right to terminate or freeze your VIP membership, without notice to you, at its sole discretion for conduct we believe violates our policies, is harmful to others, or is harmful to our interests.

Your personal information collected in connection with this Program will be used in accordance with our Privacy Policy that can be located here https://www.talisa.com/privacy-policy. The Program is void to the extent prohibited by law.

TALISA BOX PROGRAM

The TALISA BOX membership provides our clients a monthly box of jewelry, personalized to your taste. At present, TALISA BOX is available only to Talisa customers in the United States. Benefits of joining the TALISA BOX membership are detailed during checkout. The following additional terms and conditions apply with respect to our TALISA BOX program:

Your first order will be treated as a VIP order, in accordance with the terms above. You will have access to VIP-only prices, and will be able to return or exchange your items in accordance with Talisa’s Terms. Your TALISA BOX order may be subject to a styling fee.

On or around the 1st week of each month following your initial purchase, our personal stylists will automatically select and send you a mix of three (3) to five (5) carefully curated items (your “Box”). Each item in your Box ranges from $49.95 to $129.95 (plus taxes or fees where applicable). You will have seven (7) days from the date the Box is delivered to review the selection of items and try them on (“Try-On Period”). There are no order minimums.

If any of the products are not to your liking, no problem! For your first order, just go online to your “My Account” section and initiate a return in accordance with our return policy. For subsequent months we’ll include a return RMA and shipping label in your box. Returns from your Box are always free and are not subject to a restocking fee.

At the end of the seven (7) day Try-On Period, your credit card on file will be charged for all items from your Box not returned. Please note, pre-paid credit or debit cards may not be used in connection with the TALISA BOX Program. Use of such cards may result in immediate suspension of your account and cancellation of all future orders. To maintain uninterrupted benefits on the Services, please update your credit or debit card to reflect your current account information. Please note that by continuing to use the Services, including your enrollment in the program, you authorize us to bill the payment method on file, including after its expiration date, until we are notified by you or your bank or financial institution that the account is no longer valid. If a charge cannot be completed on your default payment method Talisa Jewellery is authorized to attempt to charge your other payment methods in order from top to bottom. By providing your credit card information (a “Payment Method”), you authorize Talisa or our third party payment processor to charge your payment method a temporary hold of up to $300 at any time during your membership, including but not limited to upon registering for TALISA BOX program, upgrading your membership, and/or for purposes of confirming the validity of your payment method.

As a TALISA BOX Member you will always have access to VIP-only prices and can shop our website for additional items anytime, subject to the Terms of our VIP Program.

We will continue to send a new Box to you on or around the 1st week of each month until and unless you tell us not to. Please contact our Customer Care Team at support@talisa.com or online at https://www.talisa.com/box/dashboard/ if you would like to skip the next month or cancel your TALISA BOX membership. We will make every effort to accommodate cancellation requests promptly, but if your next Box has already shipped, cancellation will be effective starting the following month (don’t worry, you can return the items we shipped to you!). Please note that if you cancel your TALISA BOX membership you will no longer be able to access VIP-only perks like discounted prices and special sales on our website.

To protect you and Talisa from fraud, we may contact you from time to time to verify your identity prior to sending you a TALISA BOX shipment. You may be asked to provide basic information about yourself to verify your Member account. Upon confirmation of your identity, we will send your monthly Box.

Talisa may change the cost of the items included in the Box at any time. We will give you notice of any changes to the cost of TALISA BOX subscription.

Talisa reserves the right to terminate or freeze your TALISA BOX membership, without notice to you, at its sole discretion for conduct we believe violates our policies, is harmful to others, or is harmful to our interests. Talisa also reserves the right to terminate the TALISA BOX membership program at any time.

The Program is not valid with in combination any other programs that we offer. By participating in the Program, you (and, if an eligible minor, your parent or legal guardian) agree (i) to release, discharge, indemnify and hold harmless us, our parents, subsidiaries, affiliates, retailers, advertising and promotion agencies, and all of their respective representatives, officers, directors, shareholders, employees and agents (collectively, "Released Parties") from any liability or damages which may arise out of participation in the Program or out of the acceptance, use, misuse or possession of any rewards points or products attained, achieved or received through this Program.

The Released Parties are not responsible for late, lost, incomplete, delayed, inaccurate, garbled, undelivered, misdirected rewards points, requests, items or other errors or problems of any kind relating to or in connection with the Program, whether printing, typographical, technical, computer, network, human, mechanical, electronic or otherwise, including, without limitation, errors or problems which may occur in connection with the administration of the Program, the tabulating of rewards points, the announcement of the Program or in any Program-related materials. Persons found tampering with or abusing any aspect of the Program, who are acting in a disruptive or unsportsmanlike manner or who are otherwise not in compliance with these Terms as solely determined by us may be removed from the Program and all rewards points will be void. The Released Parties are not responsible for injury or damage to participants' or to any other person's computer related to or resulting from participating in this Program or downloading materials from or use of the Websites.

All questions or disputes regarding the Program, including without limitation those involving eligibility, participation, fraud and abuse, will be resolved by us.

Last updated: May 7, 2024